Privacy Policy

1. Introduction

Fanvox is a platform where fans can request paid personalized content (voice notes, video replies, video calls) from verified influencers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information. Please read this policy carefully.

2. Information We Collect

Personal Information

We collect information that you provide directly to us:

• Name and email address
• Date of birth (for age verification)
• Payment information (processed by Stripe)
• Profile information (bio, photos, social links)
• Communications and interactions on the platform

Usage Information

We automatically collect certain information:

• Device information and browser type
• IP address and location data
• Usage patterns and preferences
• Cookies and similar technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Verify your identity and age (18+ requirement)
• Send you technical notices and support messages
• Respond to your comments and questions
• Detect, prevent, and address fraud and security issues
• Comply with legal obligations

All payments on Fanvox are processed securely through Stripe:

• We do NOT store your full credit card number, CVV, or sensitive payment details
• Stripe handles all payment security and PCI compliance
• We only receive confirmation of transactions and basic billing info
• Influencer payouts are processed via Stripe Connect

5. Information Sharing

We do not sell your personal data. We may share your information with:

• Service Providers: Stripe for payment processing
• Other Users: Profile information visible to other platform users
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, sale, or acquisition

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet is 100% secure. We use industry-standard encryption for sensitive data and regularly update our security practices.

We may use your email address to send:

• Transaction confirmations and payment receipts
• Notifications about your requests (accepted, delivered, etc.)
• Important platform updates and security alerts
• Promotional communications (you can opt out at any time)

To maintain a safe environment:

• Influencers can block fans from contacting them
• Users can report inappropriate behavior or content
• Block and report data is stored to enforce our Community Guidelines
• Reports are reviewed by our moderation team within 48 hours

You have the right to:

• Access and update your personal information
• Request deletion of your account and all associated data
• Opt out of marketing communications
• Disable cookies through your browser settings
• Request a portable copy of your data

To request data deletion, contact us at privacy@fanvox.com. We will respond within 30 days.

10. Age Restrictions

Fanvox is strictly for users 18 years and older. We require age verification during registration. We do not knowingly collect information from anyone under 18. If we discover that a user under 18 has provided personal information, their account will be immediately terminated and all data deleted.

11. International Users

Fanvox operates globally and supports multiple languages. Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international data transfers.

We use cookies and similar technologies for:

• Session Cookies: To keep you logged in and maintain your session
• Preference Cookies: To remember your language and display settings
• Analytics Cookies: To understand how users interact with our platform

You can control cookies through your browser settings, but disabling essential cookies may affect platform functionality.

13. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of Fanvox after changes constitutes acceptance.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

info@fanvox.co